Shipping & Returns

Shipping Policy

At SARMI, we strive to deliver your jewellery safely and promptly.

• Free Shipping is included on all orders across India.

• Orders are typically processed within 1–3 business days.

• Once your order has been dispatched, you will receive tracking details via email or SMS.

• Delivery timelines may vary depending on your location and courier service availability.

Please ensure that your shipping address and contact details are accurate when placing your order. SARMI is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

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Returns & Exchanges

Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final.

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Personal preference

• Any reason other than a manufacturing defect or damage during transit

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Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, we're here to help.

To be eligible for a replacement:

• You must notify us within 2 days (48 hours) of receiving your order.

• Please email us with:

  • Your order number

  • Clear photographs and/or a short video showing the issue

  • A brief description of the defect or damage

Once your claim is reviewed and approved, we will arrange a replacement at no additional cost.

Claims made after 2 days of delivery may not be eligible for replacement.

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Contact Us

For any shipping or product-related queries, please contact our customer support team through the details provided on our Contact Us page. We aim to respond to all enquiries as quickly as possible.